Frequently Asked Questions
Products and sizing
Are SEEN kurtis stitched?
Yes. Every SEEN kurti is a ready-to-wear, 1-piece stitched lawn kurti, so no tailor is needed.
Do your kurtis come with trousers or a dupatta?
No. Each kurti is a 1-piece printed lawn kurti; trousers and dupatta are not included. Our kurtis pair well with white palazzos or straight trousers from your own wardrobe.
What fabric do you use?
Pure cotton lawn: light and breathable, chosen for Pakistani summers. Read more about why we use pure cotton lawn.
What sizes are available?
Small, Medium, Large and Extra Large. Every style has a relaxed straight silhouette with full bell sleeves. See the Size Guide for fit help.
How long is the Medium kurti?
Length is 34 inches from shoulder to hem in every size.
Which size should I pick for my height?
As a guide, for a height of 5'4" we usually recommend Medium for a comfortable knee-length look, or Large if you prefer extra length. Still unsure? WhatsApp us at 0302 902 1013.
Will the print fade after washing?
Our prints go through real wash cycles before they're approved. To keep them vibrant, follow our Lawn Care Guide: cold hand wash, no wringing, dry in shade.
Do colours look the same as in the photos?
Colours may vary slightly from what you see on your screen.
Orders, payment and delivery
How much does a kurti cost?
Our kurtis are currently Rs 2,079 (regular price Rs 2,599).
Do you offer cash on delivery?
Yes, cash on delivery is available across Pakistan.
Do you deliver all over Pakistan?
Yes, we deliver nationwide.
How much is delivery?
Rs 200 on orders under Rs 6,000. Free on orders of Rs 6,000 or more. See Shipping & Delivery.
Exchanges and refunds
Can I exchange my kurti?
Yes, if you receive a defective item, an incorrect item, or an item in a different size from the one you ordered. Exchanges aren't available for personal preference or change of mind (design, colour or fabric).
How soon must I request an exchange?
Contact our Customer Experience Team within 48 hours of receiving your order, and return the item within 5–7 days of delivery to the address we share. Requests after this period aren't eligible.
Who pays return shipping?
The customer pays the courier charges for returning an item for exchange.
How long does an exchange take?
Eligible exchanges are processed within 14 working days after we receive the item and it passes quality inspection.
Do you give refunds?
We don't offer refunds. Where applicable under our policy, we issue a voucher/discount code equal to the amount paid.
Can I exchange sale items?
Only for a size issue, or if you received a defective or incorrect item. Full details: Returns & Exchange.
Contact
How do I contact SEEN?
WhatsApp 0302 902 1013 or email support@seen.pk, Monday to Saturday, 10am to 6pm PKT.