Returns & Exchange
When can I exchange?
Exchanges apply when you receive:
- a defective item
- an incorrect item
- an item in a different size from the size you ordered
Exchange requests based on personal preference, such as design, colour, fabric or change of mind, aren't accepted.
How to request an exchange
Tell our Customer Experience Team within 48 hours of receiving your order: WhatsApp 0302 902 1013 or email support@seen.pk.
Return the item to the address our team gives you within 5–7 days of delivery. Requests received after this period aren't eligible for exchange.
Costs and timing
Courier or shipping charges for returning an item for exchange are paid by the customer.
Eligible exchanges are processed within 14 working days after we receive the returned item and it passes our quality inspection.
Refunds
Seen.pk doesn't offer refunds for any orders. Where applicable under our policy, we issue a voucher/discount code equal to the amount paid.
Sale items
Sale items aren't eligible for exchange, except for a size issue or if a defective or incorrect item was delivered.
Website orders
Products bought on our website can only be exchanged through our online Customer Experience Team.
Contact
Customer Experience Team: 0302 902 1013 · support@seen.pk · Monday to Saturday, 10:00am to 6:00pm PKT. Full policy text: Returns and Exchange Policy.